Home Encounter Data Improvement Resources Practice-level interventions for improving encounters

Practice-level interventions for improving encounters

February 2023

Developed by CMA Physician Services, this resource highlights best practices and interventions shown to improve the encounter data submission process. It helps staff at provider practices optimize their encounter data capture and submission processes by understanding common errors and promising ways to resolve them.


California Medical Association Physician Services (CMA PSO)

Why use it

Learn from industry leaders and peers on how they established and improved their encounter data submission processes. Use the resource to help address current issues and brainstorm ideas to improve process efficiency and accuracy.

Who it’s for

This spreadsheet is intended for front office, back office, billing, and administrative staff at provider practices in California serving patients with commercial, Medi-Cal, and Medicare coverage.

Key take-aways

This resource summarizes a variety of encounter data best practices and data interventions to help provider practices identify and address common issues. It includes the following sections:

  • Best practices organized by topic and audience
  • Articles and presentations of example solutions to common encounter data submission problems
  • Summary of common errors in encounter data submission

Have edits or additions for this resource? Please let us know.

IHA’s Resource Hub is made possible through a grant from Health Net, LLC’s Encounter Data Improvement Program.

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