General Manager, Symphony
Jacqui is an accomplished healthcare executive with more than 16 years of proven leadership experience. As Symphony General Manager, she leads the overall management of IHA’s Symphony Provider Directory, including strategic direction and execution of the program. Her responsibilities include profit and loss management, program optimization, and oversight of program execution and delivery.
Jacqui was previously IHA’s Vice President of Client Operations. In that role, she had responsibility and oversight of client operations for both the Symphony Provider Directory and Align. Measure. Perform. (AMP) programs, including the strategic development and execution of client implementation, relationship management, support, and training. She also previously served as IHA’s Senior Director, Client Success, managing the client success and operations teams.
Prior to IHA, Jacqui was the Leader of Client Experience, Advocacy, and Thought Leadership at NextGen Healthcare. She led strategy and execution of client experience, advocacy, and thought leadership programs, including strategic initiatives, client retention value drivers, and analysis through core client listening channels. Before joining NextGen, she worked with Ernst and Young, a global services firm, as the West Region’s Client Service Quality Leader.
Jacqui’s professional interests include client transformation initiatives, client experience and advocacy, operational excellence, and team development and coaching. Outside of IHA, she is active in the community, having served on a variety of charity boards and sports leagues. Jacqui earned a Bachelor of Arts in Business Economics from Glasgow Caledonian University in Scotland with a double major in Human Resources and Accountancy.