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Jun 05, 2024   |   In the News
Symphony’s role as California’s statewide provider directory cited in case study
In the News

A study from RTI International for the Assistant Secretary for Planning and Evaluation (ASPE) at the Secretary of the US Department of Health and Human Services (HHS) examines how states can improve provider data accuracy through centralized provider directories, examining Symphony’s role as California’s statewide provider directory in a case study.

Why this matters

Provider directories are an important tool for individuals seeking healthcare providers and for regulators who monitor the adequacy of health plans’ provider networks. Inaccurate provider directories not only make it difficult for patients to locate and access care, but also may result in unexpected out-of-network fees.

What’s in the report

The study team conducted an environmental scan of peer-reviewed journal articles and other reports published by governmental and private entities, interviewed key informants, and developed case studies of two states: California, which uses Symphony as an operational centralized provider directory, and Michigan. The report covers:

  • What is a centralized provider directory?
  • How have states developed, supported, and used provider directory databases?
  • Can centralized directory databases lead to fewer data inaccuracies?
  • Best practices, lessons learned, and policy implications

Read the Report

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