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Nov 05, 2020   |   Conferences
2020 IHA Virtual Stakeholders Meeting

Building Resilience Together

Thursday, November 5, 2020 – 9:00am to 1:00pm

During our first virtual Stakeholders Meeting, we’ll discussed performance measurement during the pandemic, celebrated AMP award winners, and shared Symphony Provider Directory insights and updates. Click on the session titles below to watch the recordings. Want to follow along? Download the slide deck.


Opening Session: 9:00 – 10:00 AM

How Integrated Care Organizations Are Responding to the Pandemic

COVID-19 has accelerated the adoption of virtual care. Hear about how integrated care organizations have adapted to meet the rapidly changing needs of patients and where they’ve seen their greatest successes during this unprecedented time.


  • Jeffrey Rideout, MD, President and CEO, Integrated Healthcare Association
  • James C. Robinson, PhD, MPH, Leonard D. Schaeffer Professor of Health Economics and Director, Berkeley Center for Health Technology at the University of California at Berkeley
  • Elizabeth Vilardo, MD, MBA, Chief Executive Officer at Palo Alto Medical Foundation
  • Martha Santana-Chin, MBA, Government Programs Officer, Health Net


AMP Session: 10:00 – 11:15 AM

Measuring What Matters Most: Insights from Align. Measure. Perform. (AMP) & Atlas

Join IHA and healthcare industry leaders to hear about new insights from IHA’s performance measurement infrastructure. Plus, we’ll talk about how we’re approaching performance measurement in light of COVID-19 — and what you can do to focus on what matters most during the pandemic.


  • Dolores Yanagihara, MPH, Vice President, Strategic Initiatives at IHA
  • Angela Czesnakowicz, MPH, Director of Data Operations at IHA
  • Thien Nguyen, Director of Data Strategy at IHA
  • Ray Chicoine, MBA, President at Monarch Healthcare & Chair of the IHA Governance Committee
  • Anil Keswani, MD, Corporate Senior Vice President, Chief Medical Officer, Ambulatory and Accountable Care, Scripps Health & Chair of IHA Technical Payment Committee
  • Ed Yu, MD, FAAFP, CMQ, CPPS, CPE Chief Quality Officer, Sutter Health – Palo Alto Medical Foundation


AMP Awards: 11:15 – 11:30 AM

MY2019 Align. Measure. Perform. (AMP) Annual Awards

IHA and the California Department of Managed Health Care will recognize high performing provider organizations (POs) participating in the AMP programs during our virtual annual awards session.


  • Jeffrey Rideout, MD, President and CEO, Integrated Healthcare Association
  • Mary Watanabe, Acting Director, California Department of Managed Health Care


Break: 11:30 – 11:40 AM


Symphony Session: 11:40 – 12:45 PM

Expanding the Symphony Provider Directory Statewide

An update on Symphony’s progress hosted by Eyal Gurion, IHA’s COO and Jacqui Darcy, VP of Client Operations. Learn about where we are on our five-year journey — and get an exclusive preview of upcoming SB-137 updates from DMHC’s Mary Watanabe.


  • Eyal Gurion, MBA, Chief Operating Officer, at IHA
  • Jacqui Darcy, Vice President, Client Operations at IHA
  • Mary Watanabe, Acting Director, California Department of Managed Health Care


Closing Session: 12:45 – 1:00 PM

Looking Ahead: IHA’s Vision for the Future

What’s next for IHA and the industry? Hear from IHA CEO Dr. Jeffrey Rideout on how we’ve updated our vision — and our brand — to reflect our evolving role in helping the healthcare industry overcome barriers to high-value care.


Questions? Contact events@iha.org