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About the job:

We go to work every day knowing that we are making an impact and improving our healthcare system. What we do makes a difference, and we want to build on our work to drive change in the healthcare industry. We want you to help us do this!

We are looking for a passionate and experienced Client Success Account Manager to help us expand health plan and provider participation in the California’s Symphony Provider Directory, the large scale, state-wide provider directory. This temporary position will be reporting to the Director of Client Success, you will manage an assigned portfolio of clients through IHA’s programs to prospects and new audiences, documenting sales activity, and reporting on progress to goals. This is a unique opportunity to work with thought leaders across California and be a part of a smart, hard-working, fun team that leads big and challenging projects that move the needle on key healthcare pain points.

Please fill out the form below to apply for this position.

About IHA:

At Integrated Healthcare Association (IHA), we bring the healthcare community together to overcome barriers to high-value care. For more than 25 years, we have championed a more integrated care system that improves quality and affordability for patients in California and beyond. As a non-profit business league, we are funded by the healthcare industry to help make the system work better for everyone. Our mission-driven executive team and staff work with cross-industry leaders to solve big, systematic challenges such as performance measurement and provider data management. With core values of Collaboration, Candor, and Impact as our guide, we align healthcare around shared goals—and new possibilities. We use data and insights to help everyone improve. We build what is needed to drive lasting change. Because we envision a healthcare system where patients get the best possible care at an affordable price.

Core job duties and responsibilities:

Client Success Focus:

  • Serve as a primary contact and project manager to assigned portfolio of clients, to include client onboarding, support, account management and training, to ensure full optimization and adoption
  • Effectively manage client projects and ongoing account management activities via project management tool and provide appropriate status updates to management, and reports to client of progress
  • Foster and maintain positive working relationships with internal and external clients by providing superior client service
  • Support the development of external facing communications and content (e.g., presentations, training materials, knowledge articles) to keep participants informed
  • Manage and maintain accurate client documentation, and regularly provide effective client status updates to management, highlighting client advocates and those at risk through early detection
  • Navigate and adapt to any unexpected events and facilitate change management to achieve outcomes

Account Management Focus:

  • Partner with Business Development team and Subject Matter Experts to develop and deliver presentations that effectively communicate Symphony’s value
  • Become the advocate for the client researching their needs and determining how Symphony can add value
  • Partner with Marketing to assess and track the competitive landscape for provider directory data management on an ongoing basis

Qualifications:

  • BA/BS degree
  • 3-5 years’ experience in health care
  • Strong project management skills, including workplan development and project planning; exceptional organizational skills; close attention to details
  • Excellent decision-making, and problem-solving skills
  • Strong analytic and critical reasoning skills
  • Business development experience
  • Excellent interpersonal, collaborative and communication skills; able to interact successfully and build relationships with people of all levels inside and outside IHA
  • A natural ability to empathize with the client or prospect and pick up on what matters most to them
  • Critical thinking skills – a desire to find solutions that benefit both the client and IHA
  • Commitment to excellence for everything you do and a strong work ethic
  • Extremely well organized with a high level of accuracy and attention to detail
  • Proficient in Microsoft Office Suites, Slack, Salesforce, Box, Word, Excel, PowerPoint, and Outlook
  • Ability to anticipate needs, identify issues impeding success, and propose creative, viable solutions.
  • Cope well with ambiguity and changes in direction as solutions are developed
  • Collaborative working style. Ability to effectively build relationships with staff at all levels. Desire to be helpful in any way needed to support the team, program, and organization.
  • Ability to act on own initiative and make decisions
  • Driven, self-motivated and enthusiastic, with a ‘can-do’ attitude
  • Sound judgment and discretion when handling sensitive and confidential information

US work authorization is a prerequisite to employment for this position.

Application Form